Question 1

What makes Resilient Sharks different?

Accepted Answer

At Resilient Sharks, we don't just teach children to swim—we help them become confident, resilient swimmers. With expert coaching, small class sizes, regular challenges, medals and a focus on excellent technique, every child is encouraged to achieve their personal best while enjoying every lesson.

Question 2

How does re-enrolment work?

Accepted Answer

To make things easy, your child's place will automatically be reserved for the following term. Before payment is taken, we'll let you know the renewal date. If you decide not to continue, simply let us know before this date and no further payment will be taken.

Question 3

Can I watch my child's lesson?

Accepted Answer

Yes. Parents are welcome to watch from the designated viewing area where the venue allows. We kindly ask everyone to be respectful of the space so all families can enjoy watching their swimmers.

Question 4

Can my child join at any time?

Accepted Answer

Yes. If we have a suitable space available, your child can join at any point during the term. We'll recommend the most appropriate class based on their age and ability.

Question 5

How many children are in each class?

Accepted Answer

We keep our class sizes small to ensure every swimmer receives plenty of individual attention, high-quality coaching and the best opportunity to develop their confidence and technique.

Question 6

Do you offer private lessons?

Accepted Answer

Yes. We offer both private (1:1) and semi-private (2:1) lessons for swimmers looking for personalised coaching and faster progression.

Question 7

Do I need to stay during my child's lesson?

Accepted Answer

Yes. For safeguarding purposes, a parent or responsible adult must remain at the venue throughout the lesson unless we've agreed otherwise.

Question 8

What happens if my child misses an assessment?

Accepted Answer

There's no need to worry. Because we continually monitor every swimmer's progress, we'll simply assess your child during a future lesson when they're back in the pool.

Question 9

What happens when my child is ready to move up?

Accepted Answer

As soon as your child has achieved the skills for the next stage, we'll look for the earliest suitable space in the appropriate class. Some swimmers can move up straight away, while others may need to wait until a place becomes available.

Question 10

What happens if I need to change my lesson day or time?

Accepted Answer

We understand that routines can change. If you'd like to move to a different class, simply let us know and we'll add your request to our waiting list. We'll do our very best to move your child as soon as a suitable space becomes available. You're also welcome to contact us if you notice an available class that better suits your schedule.

Question 11

Can my child have a make-up lesson if they miss a session ?

Accepted Answer

We completely understand that sometimes children are unable to attend their swimming lesson due to illness, holidays or family commitments. As each class follows a carefully planned programme and our swimmers build a relationship with their regular coach, we don't offer one-off make-up or replacement lessons. This helps us provide consistent, high-quality coaching for every child. If you need to change to a different class permanently, we'll always do our best to help when a suitable space becomes available.

Frequently asked questions